CUSTOMER INFORMATION

Returns & refunds

All products are currently out of stock and this website is not accepting new orders. For an existing order or a returns question, contact us using the details below.

Requesting a return

Email your order number, the item and the reason for contacting us. We will provide return instructions and the appropriate return address. Please contact us before sending goods to the business address listed below.

UK cancellation rights

Where the statutory cancellation right applies to an online purchase, you have 14 days after receiving the goods to tell us you wish to cancel, and a further 14 days to return them. You may inspect goods as you would in a shop. Deductions may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds include the standard outbound delivery charge where required. For a change-of-mind return, you pay the direct return cost where this was disclosed before purchase. Refunds are made to the original payment method within the applicable legal time limit; we may wait for the goods or evidence that they have been sent back, as permitted by law.

Faulty or incorrect goods

If an item is faulty, damaged or not as described, contact us with your order details and, where useful, a photograph. Your statutory rights apply independently of any change-of-mind policy. Clearance status does not remove those rights.

Personalised items

Some goods made to your specifications or clearly personalised may be exempt from the change-of-mind cancellation right. This does not affect rights relating to faulty or misdescribed goods.

Contact

Email submissionaryjiujitsu@gmail.com.

Consumer rights can differ outside the UK. Nothing in this policy limits mandatory rights that apply to your purchase.